Refund policy

We stand behind Vitala with a 30-day satisfaction guarantee on your first order. If Vitala isn't the right fit for your family, contact us within 30 days of delivery and we'll issue a refund less a $10 shipping and processing fee. 

For multi-box orders, unopened boxes must be returned in sellable condition for refund. We'll provide a prepaid return label. 

This guarantee applies to your first order only. Refunds on subsequent orders are evaluated case by case and are not guaranteed.

To request a refund, email us at hello@vita.la with your order number. Refunds are processed within 5-7 business days and applied to your original payment method.

For subscription orders, you can pause or cancel anytime through your account portal or by emailing hello@vita.la. Cancellations take effect before your next billing cycle. There are no cancellation fees. 

If your order arrives damaged or you received the wrong product, email us at hello@vita.la with a photo and we'll send a replacement at no cost. The $10 fee does not apply to defective or incorrect orders. 

We reserve the right to decline refund requests where the use pattern does not match good-faith trial of the product.