Refund policy

We stand behind Vitala with a 30-day satisfaction guarantee on your first order. If Vitala isn't the right fit for your family, contact us within 30 days of delivery and we'll issue a refund less a $10 order processing fee. 

For multi-box orders, unopened boxes must be returned in sellable condition for refund. We'll provide a prepaid return label. 

This guarantee applies to your first order only. Refunds on subsequent orders are evaluated case by case and are not guaranteed.

To request a refund, email us at hello@vita.la with your order number. Refunds are processed within 5-7 business days and applied to your original payment method.

If your order arrives damaged or you received the wrong product, email us at hello@vita.la with a photo and we'll send a replacement at no cost. The $10 fee does not apply to defective or incorrect orders. 

For subscription orders, you can pause or cancel anytime through your account portal or by emailing hello@vita.la. There are no cancellation fees, ever. To make sure a cancellation catches your next box, please cancel at least 2 days before your scheduled charge date. If you cancel closer than that, your next box may already be in process, and your cancellation will take effect for the cycle after it

We reserve the right to decline refund requests where the use pattern does not match good-faith trial of the product.